Return Policy

Effective Date: [Insert Date]

At CliqMart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return policy that allows you to return items in accordance with the terms outlined below. This policy applies to all purchases made through our marketplace, but please note that individual sellers may have specific return policies that take precedence over this general policy.

By making a purchase on CliqMart, you agree to abide by this Return Policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within [X] days from the date of delivery.
• The item must be unused, unopened, and in its original condition with all packaging, tags, and accessories intact.
• The item must not be marked as non-returnable on the product page.
• You must have proof of purchase (order confirmation, receipt, or tracking number).

Non-Returnable Items

Some items are not eligible for return due to hygiene, safety, or legal reasons. These items include but are not limited to:

• Perishable goods (e.g., food, flowers).
• Personal care items (e.g., cosmetics, skincare).
• Downloadable software or digital products.
• Items that have been opened or used (unless defective).
• Customized or personalized items.

Please check the product description and return policy before purchasing.

2. Return Process

a. Initiating a Return

To initiate a return, please follow these steps:

1. Contact the Seller: Reach out to the seller via your account or through the “Order History” section of the Platform. Provide your order number, reason for the return, and photos (if applicable) of the product and packaging.
2. Return Authorization: The seller will confirm whether your return request is approved and provide instructions for returning the item, including the return address and any specific return procedures.
3. Return Shipping: Return shipping costs are typically the responsibility of the buyer unless the item is defective or was shipped incorrectly. In such cases, the seller may cover return shipping costs. Some sellers may offer prepaid return labels for defective items.

b. Return Address

The return address may vary depending on the seller. It will be provided to you after the return is authorized. Always use the correct return address to avoid delays or non-acceptance of the return.

3. Refunds and Processing

Once the returned item is received and inspected, the seller will process your refund or exchange request based on the condition of the item and your reason for return.

• Refund Method: Refunds will be issued to the original payment method used for the purchase. If the payment method is no longer available, we will issue a store credit or refund via an alternative method.
• Processing Time: Refunds are typically processed within [X] business days after the seller receives the returned item. However, this may vary depending on the seller's processing times and the condition of the item.

a. Restocking Fees

Some sellers may charge a restocking fee for returns, especially if the item is not returned in its original condition or if the return is for a reason other than a defect. Any restocking fees will be disclosed at the time of your return request.

b. Partial Refunds

In cases where the item is not returned in its original condition or has been damaged, a partial refund may be issued. We recommend packaging items carefully to prevent damage during return shipping.

4. Exchanges

If you receive a defective or incorrect item, the seller may offer an exchange instead of a refund. Exchange policies and availability vary by seller, so please contact the seller directly to inquire about an exchange.

If the item you want to exchange is out of stock, the seller may issue a full refund instead.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

• Report the Issue: Contact the seller immediately within [X] days of receiving the item. Provide clear documentation, including photographs of the damaged or defective item and the packaging.
• Return Shipping: For damaged or defective items, the seller may cover return shipping costs. If the seller does not offer free returns, we recommend contacting customer support for assistance.
• Refund or Replacement: Upon confirmation that the item is defective or damaged, the seller will offer either a full refund or a replacement item, depending on availability and your preference.

6. Late Returns

We reserve the right to refuse returns that are made after the return window has closed (i.e., after [X] days from delivery). If the return window has passed, please contact the seller directly to discuss potential exceptions, although we cannot guarantee acceptance of late returns.

7. Buyer’s Responsibility for Return Shipping

Unless the return is due to a defect, incorrect shipment, or other seller-related issue, the buyer is responsible for the cost of return shipping. The buyer is also responsible for ensuring that the returned item reaches the seller in the same condition it was received.

8. How to Avoid Return Issues

To avoid return issues and unnecessary costs, we recommend reviewing the following before making a purchase:

• Read Product Descriptions Carefully: Ensure the item fits your needs, size, and specifications before ordering.
• Check the Seller’s Return Policy: Each seller may have slightly different return terms. Please read the return policy provided by the seller on the product page.
• Confirm Details: For custom or personalized items, double-check details such as size, color, engraving, etc., before completing the purchase.

9. Return Policy for Sellers

Sellers are responsible for clearly stating their return policy on each product listing. Sellers must honor the return policy they set, and all returns must be processed in accordance with these guidelines. Failure to adhere to return policy guidelines may result in penalties, including suspension or removal from the marketplace.

10. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use the marketplace after such changes, you accept the revised terms.