Shipping Policy

At CliqMart, we strive to provide a seamless shopping experience for our customers, which includes fast, reliable, and transparent shipping. This Shipping Policy outlines the shipping practices, costs, and procedures for buyers and sellers using our platform. By making a purchase or selling on our marketplace, you agree to the terms set forth in this policy.

1. Shipping Methods and Delivery Times

Shipping methods and delivery times vary depending on the seller and the buyer’s location. Each seller on the marketplace can offer different shipping options for their products. The available shipping methods will be clearly indicated at checkout.

a. Domestic Shipping

• Standard Shipping: Delivery time typically ranges from [X] to [Y] business days.
• Expedited Shipping: Faster delivery options, usually within [Z] business days, at an additional cost.
• Same-Day/Next-Day Shipping: Available for certain products, depending on the seller and location.

b. International Shipping

• Many of our sellers offer international shipping, though delivery times and costs may vary significantly depending on the destination.
• The estimated delivery time for international orders will be shown at checkout.
• Please note that international shipping may be subject to customs fees, taxes, and import duties, which are the responsibility of the buyer.

c. Shipping Delays

We strive to ensure timely delivery, but delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier delays. In such cases, we recommend checking the tracking information or contacting the seller for updates.

2. Shipping Costs

Shipping costs are determined by the individual seller and may vary depending on the size, weight, and destination of the items purchased. Shipping fees will be clearly displayed before you finalize your purchase.

a. Free Shipping

Some sellers may offer free shipping on certain products or orders above a minimum threshold. The details of free shipping offers will be clearly stated on the product page or during checkout.

b. Additional Fees

Buyers may incur additional costs such as:

• Handling Fees: Some sellers may charge a handling fee for special packaging or processing.
• Customs Duties and Taxes: International buyers are responsible for any duties, taxes, or customs charges imposed by their country.

3. Order Processing Time

• Sellers' Shipping Time: Once an order is placed, the seller is responsible for processing and shipping the product. Most sellers aim to ship orders within [X] business days after payment is received. However, processing times may vary depending on the seller's inventory and workload.
• Business Days: Orders are processed and shipped on business days (Monday through Friday, excluding holidays).

4. Order Tracking

Once your order is shipped, you will receive a tracking number (if applicable) to monitor the status of your shipment. Tracking information will be provided through the platform, or you may receive an email directly from the seller or carrier with tracking details.

If you do not receive tracking information within a reasonable timeframe after your order is marked as shipped, please contact the seller or our customer support team.

5. Shipping Restrictions

While we strive to offer as many shipping options as possible, there may be certain restrictions on where we can ship products. These restrictions could be due to the seller’s shipping capabilities, import/export regulations, or logistical challenges.

a. Restricted Products

Certain products may not be eligible for shipping to all regions or countries due to legal or regulatory restrictions (e.g., hazardous materials, food items, etc.).

b. P.O. Boxes and APO/FPO Addresses

Some sellers may not offer shipping to P.O. Box addresses or military addresses (APO/FPO). Please check the product page or contact the seller for more details on shipping options.

6. Order Issues and Shipping Problems

If you experience any issues with shipping, such as delays, missing items, or damaged goods, please follow these steps:

1. Track Your Order: Use the tracking information provided to check the status of your shipment.
2. Contact the Seller: If there’s a problem with your order, contact the seller directly. Sellers are responsible for resolving issues related to shipping, including lost or damaged items.
3. Contact Customer Support: If you are unable to resolve the issue with the seller, you can reach out to our customer support team for further assistance.

7. Return Shipping

If you need to return an item, the return shipping policy will depend on the seller’s individual return policy. In general:

• Buyer-Paid Returns: In cases where the buyer is responsible for returning the item, the buyer will need to pay for return shipping costs unless otherwise stated in the seller’s return policy.
• Seller-Paid Returns: Some sellers may offer free return shipping if the item is defective or not as described.
• Return Shipping Fees: Return shipping fees are non-refundable, unless the return is due to an error on the seller's part (e.g., the item was damaged or incorrectly shipped).

8. Shipping Damage and Claims

If your item arrives damaged, please take the following steps:

1. Document the Damage: Take photos of the damaged packaging and item.
2. Contact the Seller: Reach out to the seller within [X] days of receiving the damaged item. The seller may request additional documentation, such as photographs, to process a return, replacement, or refund.
3. File a Claim: In some cases, the seller or the carrier may need to file a claim with their shipping insurance provider.

9. Shipping Terms for Sellers

As a seller on our platform, you agree to the following shipping guidelines:

• Timely Shipping: You must ship orders promptly within the specified timeframe provided on your product page.
• Accurate Shipping Information: You must provide accurate shipping costs and delivery timeframes at checkout.
• Proper Packaging: You are responsible for packaging products securely to avoid damage during transit.

Failure to comply with our shipping guidelines may result in penalties, including suspension of your seller account or removal of your listings.

10. Shipping Address

It is the buyer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for shipping delays or issues caused by incorrect or incomplete address information.

If a package is returned due to an incorrect address, the buyer may be required to pay for reshipping fees.

11. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend that you review this policy regularly to stay informed of any changes.